Effective Date: 1 Oct 2025
Last Updated: 1 Oct 2025
Welcome to SoundTribeAsia (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website www.soundtribeasia.com, mobile applications, and related services (collectively, the “Platform”).
When you register or interact with our Platform, we collect certain information that you provide to us, including your name, email address, password, phone number, and billing or shipping details. If you are a seller, we may also collect your store name, profile description, and business location. We also collect transaction information such as order history, payment details (processed via Stripe or PayPal), and messages between buyers and sellers through our internal communication system.
We automatically collect certain information whenever you visit our Platform, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also use cookies and similar technologies to remember your preferences, enhance performance, and analyze traffic patterns. Additionally, we may receive limited data from third parties such as payment processors, shipping providers, or analytics platforms like Google Analytics and Meta Pixel.
We use the information we collect to operate and improve our marketplace services. This includes processing transactions, delivering purchased products, verifying identities, preventing fraud, customizing the user experience, and complying with legal or regulatory obligations. We may also use your contact information to communicate with you about orders, support requests, platform updates, or promotional offers relevant to your interests.
We only share your personal information when necessary. This may include sharing limited information with buyers or sellers to complete a transaction, with trusted service providers who help operate our Platform (such as payment processors and hosting providers), or with government authorities if required by law. We may also share data in the event of a merger, acquisition, or asset sale, but we will always take steps to protect your privacy. We will never sell your personal information to third parties.
We retain your data for as long as your account is active or as required to fulfill the purposes outlined in this policy. You may request to delete your data at any time, although we may retain certain records to comply with tax, accounting, or legal requirements.
Depending on your location, you may have rights to access, correct, delete, or withdraw consent regarding your personal information. To exercise these rights, please contact us at admin@soundtribeasia.com. We will respond to your request in accordance with applicable data protection laws.
We take your security seriously and implement measures such as SSL encryption, secure payment gateways, and access restrictions to safeguard your data. However, no system is completely secure, and by using our Platform, you acknowledge and accept the inherent risks of transmitting information online.
Our Platform uses cookies to enhance your browsing experience. Cookies allow us to remember your login information, analyze site usage, and deliver personalized recommendations. You may disable cookies through your browser settings, but doing so may limit certain functionalities of our website.
You can access, update, or delete your personal data at any time by logging into your account settings or contacting us directly at admin@soundtribeasia.com. Please note that we may retain limited data for legitimate business or legal reasons.
Because our Platform operates in multiple regions, including Singapore and other parts of Asia, your data may be transferred across borders. We ensure that all international data transfers comply with applicable privacy and security standards.
Our Platform may contain links to third-party websites, such as audio dealers or partner services. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.
Our services are intended for individuals aged 18 and above. We do not knowingly collect or store information from minors. If we discover that we have inadvertently collected such data, we will promptly delete it.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated effective date.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
SoundTribeAsia
Email: admin@soundtribeasia.com